Shipping policy
At Velvakart, we are committed to providing a smooth, reliable, and timely delivery experience for all our customers. This Shipping Policy explains our shipping process, delivery timelines, charges, and other important information related to orders placed through our website.
Order Processing
Once your order is successfully placed and payment is confirmed, we begin processing it. Orders are generally dispatched within [2–5 business days], depending on product availability, order volume, and customization requirements.
Shipping & Delivery
We deliver products to locations across India through trusted courier and logistics partners. Delivery times may vary depending on your location, product availability, courier service, weather conditions, holidays, and other circumstances beyond our control. Estimated delivery time will be communicated during or after order confirmation.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation. Certain products, locations, or order values may qualify for free shipping as per our current offers and policies.
Order Tracking
After your order has been dispatched, you may receive a tracking number or shipment details through your registered email address, phone number, or other available communication channels. You can use these details to track your shipment.
Delayed or Failed Delivery
While we make every effort to ensure timely delivery, delays may occur due to incorrect addresses, unavailable recipients, courier issues, weather conditions, public holidays, or other unforeseen circumstances. Customers are requested to provide accurate delivery information when placing an order.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within [48 hours] of delivery with your order details and clear photographs/videos of the package and product. Our team will review the request and provide an appropriate resolution according to our return and replacement policy.
Address Changes
Customers should verify their shipping address before completing an order. Address changes may not be possible once an order has been dispatched. Any additional delivery charges resulting from an incorrect or incomplete address may be the customer's responsibility.
For any questions regarding shipping or delivery, please contact our customer support team through the contact details available on our website.
Details :-
Name :- Velvakart
Email :- Chataprushikesh04@gmail.com
Number :- +91 9370051781