Refund Policy

At Velvakart, we aim to provide high-quality products and services and ensure a positive experience for our customers. This Refund Policy explains the circumstances under which refunds, replacements, or cancellations may be provided.

Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched. Once an order has been dispatched, cancellation may not be possible. Any applicable cancellation charges will be communicated at the time of the request.

Eligibility for Refund

A refund may be considered if the product received is defective, damaged during delivery, incorrect, or does not meet the applicable terms of the purchase. Refund requests must be submitted within [7 days] of receiving the product, along with the order details and relevant photographs or videos where required.

Non-Refundable Items

Certain products or services may not be eligible for refunds, including customized or personalized products, products damaged due to improper use, and items specifically marked as non-refundable on our website.

Refund Process

Once we receive and review your refund request, our team will assess the product and supporting information. If the request is approved, the refund will be processed using the original payment method, wherever possible.

Refund Timeline

Approved refunds are generally processed within [5–10 business days]. The time taken for the amount to appear in your account may vary depending on your bank, payment provider, or financial institution.

Return Shipping

If a return is required due to a defective, damaged, or incorrect product, we may arrange or reimburse the applicable return shipping charges, subject to our verification and approval.

Refund Denial

A refund request may be declined if the product has been used improperly, damaged after delivery, returned without the required information, or does not meet the eligibility conditions stated in this policy.

For any questions or concerns regarding refunds, cancellations, or returns, please contact our customer support team through the contact details provided on our website.

Details :- 

Name :- Velvakart
Email :- Chataprushikesh04@gmail.com 
Number :- +91 9370051781