Return Policy
At Velvakart, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you may request a return in accordance with the terms mentioned below.
Return Eligibility
Return requests must generally be submitted within [7 days] of receiving the product. The product should be unused, undamaged, and returned in its original packaging with all accessories, labels, manuals, and other applicable items.
Reasons for Return
A return may be accepted if the product is:
- Damaged during delivery
- Defective or not functioning properly
- Different from the product ordered
- Missing essential components or accessories
Non-Returnable Products
Certain products may not be eligible for return, including customized or personalized products, products damaged due to improper handling or usage, and items specifically marked as non-returnable on our website.
How to Request a Return
To request a return, contact our customer support team with your order number, product details, reason for return, and clear photographs or videos of the product and packaging where required. Our team will review your request and provide further instructions.
Product Inspection
Returned products may be inspected before a return, replacement, or refund is approved. The product must meet the applicable return conditions stated in this policy.
Return Shipping
If the return is due to a defective, damaged, or incorrect product, we may arrange or cover the applicable return shipping costs, subject to verification. For other approved returns, shipping charges may be the customer's responsibility.
Replacement or Refund
Once the returned product is received and inspected, we will determine whether a replacement or refund is applicable. Approved refunds will generally be processed through the original payment method, subject to the applicable refund policy.
Damaged Products
If your order arrives damaged, please notify us as soon as possible after delivery and provide supporting photographs or videos. This will help us review and resolve the issue quickly.
We reserve the right to reject return requests that do not meet the conditions of this policy. For any questions regarding returns or replacements, please contact our customer support team through the contact details available on our website.
Details :-
Name :- Velvakart
Email :- Chataprushikesh04@gmail.com
Number :- +91 9370051781